Shipping & returns

Where we ship

We currently ship to addresses across India. We do not ship internationally unless a product page or checkout explicitly offers it. PO boxes and incomplete addresses may delay or prevent delivery — please use a full street address with pin code and a reachable phone number.

Processing time

Orders are typically packed within 1–3 business days after payment confirmation. During sales, launches, or holidays, processing may take longer; we will communicate significant delays when we can.

Transit time (estimates)

After hand-off to the carrier, approximate transit is:

• Metro and major cities: often 3–6 business days
• Other pin codes: often 5–10 business days

These are estimates, not guarantees. Remote areas, weather, carrier capacity, and local holidays can add time. A tracking link is provided when your shipment is booked, where available from the carrier.

Shipping fees

Any shipping charge (or free-shipping threshold) is shown at checkout before you pay. If we split a single order into multiple shipments, we will not charge you twice for shipping unless we have told you in advance and you agreed.

Packaging and weather

We pack candles and fragile pieces to survive normal courier handling and warm weather where possible. During extreme heat or heavy monsoon, transit may be slower or rerouted; if we expect a risk to your order, we may reach out or hold shipment briefly — we will prioritise getting your pieces to you safely.

Delivery and failed attempts

Carriers usually attempt delivery to the address provided. If no one is available, they may leave instructions, hold the parcel, or return it to origin per their policy. Additional charges for re-dispatch or return-to-sender may apply if the failure was due to incorrect details or repeated non-availability — we will explain before charging where feasible.

Return & replacement policy

At Sukora, we take great care in ensuring that every product reaches you in perfect condition. As our products are handcrafted and delicate, we follow a strict replacement policy.

No returns policy

All products purchased from Sukora are non-returnable. We do not accept returns once the order is delivered.

Cancellation policy

Orders can be cancelled only if they have not been shipped.

• Once an order has been shipped, it cannot be cancelled.
• To request a cancellation, please contact us as soon as possible at hello@sukora.store with your Order ID.

Replacement policy (damaged items only)

We offer replacements only in case of damaged or defective products.

To request a replacement, please ensure the following:

• An unboxing video is mandatory.
• The video must clearly show the sealed package being opened.
• It should capture the damage or defect clearly.
• Requests without proper unboxing video proof will not be accepted.

Replacement request timeline

• You must raise a replacement request within 7 days of delivery.
• Requests made after 7 days will not be eligible.

How to request a replacement

Email us at hello@sukora.store. Share:

• Order ID
• Unboxing video proof
• Clear images of the damaged product

Our team will review and respond within 2–3 working days.

Additional notes

• Replacement is subject to product availability.
• If the same product is unavailable, a similar product or store credit may be offered.
• Minor variations in color, fragrance, or finish (due to handmade nature) are not considered defects.

More detail

Purchase terms: Terms of service. Data practices: Privacy policy. Questions: Contact.