Privacy policy
Last updated: 1 May 2026
This policy describes how Sukora (“we”, “us”) handles personal data when you visit our website, create an account, place an order, or contact us. We aim to be clear and concise. If anything here conflicts with a feature-specific notice we show you at collection (for example, at checkout), that notice applies to the extent of the conflict for that activity.
Who we are
Sukora operates this online store and is responsible for decisions about how your personal data is processed for the purposes below. For questions about this policy or your data, contact us at hello@sukora.store.
What we collect
Depending on how you use the site, we may process:
- Identity and contact: name, email address, phone number, and delivery or billing addresses you provide.
- Order and payment: items purchased, amounts, currency, order status, and limited payment-related metadata. Card numbers are handled by our payment partners; we do not store full card details on our servers.
- Communications: messages you send us (for example via email or forms) and our replies.
- Technical and usage: IP address, device and browser type, approximate location derived from IP, pages viewed, and similar diagnostics to run and secure the site. We may use cookies and similar technologies as described below.
Why we use your data
We process personal data to:
- Accept, fulfil, ship, and support your orders.
- Process payments and prevent fraud, in line with applicable law and card-network rules.
- Communicate about your order, the site, or policies (including transactional messages).
- Send marketing only where you have opted in; you can opt out at any time using the link in those messages or by writing to us.
- Improve the site, analyse aggregate traffic, and fix errors.
- Meet legal, tax, and regulatory obligations (for example, GST and accounting records in India).
Legal bases and consent
Where Indian law requires consent for certain processing (including marketing and non-essential cookies), we ask for it separately and you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. Processing necessary to perform a contract with you (for example, shipping your order) or to comply with law does not rely on consent in the same way.
Who we share with
We share personal data only as needed to operate the store:
- Payment processors and banks to authorise and settle payments.
- Shipping and logistics partners to deliver orders and provide tracking.
- Hosting, email, analytics, and security vendors who process data on our instructions.
- Authorities when required by law or to protect rights, safety, and integrity of customers and the service.
We do not sell your personal information in the conventional sense of selling lists to third parties for their own marketing.
Retention
We keep personal data only as long as needed for the purposes above, including legal, tax, and dispute resolution. Order and invoice records are typically retained for the periods required under Indian tax and commercial law. Marketing preferences and logs are kept for shorter periods unless a longer period is justified.
Your choices and rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data; object to or restrict certain processing; and receive a copy of data you provided in a portable form where technically feasible. To exercise these rights, email hello@sukora.store. We may need to verify your identity before fulfilling a request.
Grievance redressal
If you have concerns about how we handle personal data, contact us first at hello@sukora.store. We will acknowledge and work to resolve complaints in a reasonable time. You may also have rights to complain to the Data Protection Board of India or other regulators as provided under applicable law.
Cookies and similar technologies
We use cookies and similar tools for essential site functions (for example, cart and session), security, and, where you agree, analytics or personalisation. You can control cookies through your browser settings; blocking essential cookies may affect how the site works.
Children
Our store is not directed at children under 18. We do not knowingly collect personal data from children without verifiable parental consent where required. If you believe we have collected a child’s data, contact us and we will take appropriate steps.
Security
We use administrative, technical, and organisational measures appropriate to the risk. No method of transmission or storage is completely secure; we encourage strong passwords and caution when sharing device access.
Cross-border transfers
Some of our service providers may process data outside India. Where required, we ensure appropriate safeguards under applicable law.
Changes to this policy
We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date. For material changes, we will provide additional notice where appropriate (for example, by email or a banner on the site).
Contact
Questions about privacy: hello@sukora.store. Related policies: Terms of service, Shipping & returns.